Module eight:
Customer Care

Expectations of Customer Care

Examples of Good & Bad Customer Service

Creating a great First Impression

Telephone Manner

Complaints Policy
Module nine:
Key Policies & Procedures
In this section you will be shown key policy & procedures that every staff member must follow:​
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Accident/Incident Policy

Administering Medicine Procedure

Emergency Evacuation Policy

Missing Child Policy

Health & Safety Policy

Mobile Phone Policy

Arrivals & Departures Policy

Uncollected Child Policy

Equality & Diversity Policy
Module ten:
Coach Resources, Software Training & Form Submissions
In this section you will see all the different resources available to you being a member of the Super Star Sport team helping to keep your sessions fresh and interesting for the children.
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We will also show you our scheduling app Coordinate which will help you keep track of your scheduled sessions.

Coordinate Sport



Portal
Coach Resources
Form Submissions
Module eleven:
Practical Training
After completing all of the first ten theory modules you will be required to complete our practical module to show us a competent level of coaching as well as a clear indication that you have completed and passed the Super Star Sport programme.

After School Club Training

Complaints Handling

Rapport Building

Game Transition

Coaching Points

Early years, KS1,KS2 generic games

Behaviour Management Tehniques